Marketplace and Ecommerce

E-commerce and marketplaces are our bread and butter. Champ AI was built by founders who ran high-volume, multi-party operations. Our first customer was Instacart, so we’re fluent in the messy realities: split shipments and substitutions, variable delivery windows, partial refunds, and buyer/seller/courier coordination. Our agents are tuned for these edge cases and resolve more issues automatically, escalating only when a human truly adds value.

We unify context across your stack so every action is grounded in live data and completed end-to-end (no swivel-chairing). Typical connections include:

• Commerce & OMS: Shopify/Magento/BigCommerce/custom

• Payments & risk: Stripe, Adyen, BNPL, fraud signals

• Logistics: 3PLs, carriers, label/RMA systems

• CX & CRM: Zendesk, Intercom, Salesforce

• Data & internal services: data warehouses, feature flags, proprietary APIs

Beyond resolution, Champ is optimized for e-commerce outcomes with pre-built, business-aware workflows that protect margin and improve retention. Out of the box, Champ handles:

• Transaction lookups & order status → instant, authoritative answers from all systems

• Returns & exchanges → policy-aware RMAs with in-stock swap suggestions to retain revenue

• Delivery issues (late/missing/damaged) → verify scans/GPS, file claims, trigger re-ship/credit

• Partial refunds & adjustments → line-item/tax/promo-aware with clean audit trails

• Cancellations & pre-fulfillment edits → address/SKU swaps within cut-offs to save the sale

• Account, credits & loyalty → guardrailed make-goods that reduce leakage and win back customers