Self Improving Agent

Self Improving Agent

Quick Reviews for

Quick Reviews for

Sharper Workflows

Sharper Workflows

Start for Free

Start for Free

Start for Free

Start for Free

Start for Free

Start for Free

Start for Free

Start for Free

See a demo

See a demo

See a demo

See a demo

See a demo

See a demo

See a demo

See a demo

Confidence Before Launch

Champ AI’s Shadow Mode lets your agent practice on real tickets behind the scenes, giving you confidence in its accuracy before going live. Paired with Evaluations, you can review those attempts, approve or correct them in, and let the system automatically refine your SOPs so your agent gets smarter with every insight.

Shadow Mode

Turn on/off Shadow Mode with the click of a button, instantly allowing your agent to practice on real tickets from your connected platforms like Zendesk, Salesforce or Intercom.

Evaluations

Quickly review your agent’s responses with a simple thumbs up or thumbs down. When you disapprove, just explain why and Champ will interpret your feedback to automatically updates your SOPs.

Easily filter resolutions through SOP, tools, channels, and issue types to zero in on what matters

Reviews

Look through all past evaluations in one place, with the ability to easily filter by SOP, issue type, evaluator, or even just “needs improvement” reviews.

What People Are Saying

"Champ gives us the peace of mind that our customer support can scale as quickly as we grow. It not only delivers incredible service to our customers but also provides clear visibility into the issues they’re experiencing - allowing us to act fast, adapt, and innovate."

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Matt Farrell

Director of Community Engagement, ArenaClub

"Champ gives us the peace of mind that our customer support can scale as quickly as we grow. It not only delivers incredible service to our customers but also provides clear visibility into the issues they’re experiencing - allowing us to act fast, adapt, and innovate."

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Matt Farrell

Director of Community Engagement, ArenaClub

"Champ gives us the peace of mind that our customer support can scale as quickly as we grow. It not only delivers incredible service to our customers but also provides clear visibility into the issues they’re experiencing - allowing us to act fast, adapt, and innovate."

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Matt Farrell

Director of Community Engagement, ArenaClub

"Champ gives us the peace of mind that our customer support can scale as quickly as we grow. It not only delivers incredible service to our customers but also provides clear visibility into the issues they’re experiencing - allowing us to act fast, adapt, and innovate."

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Matt Farrell

Director of Community Engagement, ArenaClub

"Champ has greatly improved the productivity our agents — turning multi-click processes into one click. Additionally, Champ has allowed our agents to focus their time on highly complex tickets while Champ handles the rest!"

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Bryant Wu

Head of CX, Shef

"Champ has greatly improved the productivity our agents — turning multi-click processes into one click. Additionally, Champ has allowed our agents to focus their time on highly complex tickets while Champ handles the rest!"

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Bryant Wu

Head of CX, Shef

"Champ has greatly improved the productivity our agents — turning multi-click processes into one click. Additionally, Champ has allowed our agents to focus their time on highly complex tickets while Champ handles the rest!"

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Bryant Wu

Head of CX, Shef

"Champ has greatly improved the productivity our agents — turning multi-click processes into one click. Additionally, Champ has allowed our agents to focus their time on highly complex tickets while Champ handles the rest!"

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Bryant Wu

Head of CX, Shef

"Champ.ai not only gives us advanced AI to automate our most complex tickets and deliver cost savings, but also provides the expert guidance to maximize its impact."

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Nachshon Fertel

Co-founder, Poplin

"Champ.ai not only gives us advanced AI to automate our most complex tickets and deliver cost savings, but also provides the expert guidance to maximize its impact."

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Nachshon Fertel

Co-founder, Poplin

"Champ.ai not only gives us advanced AI to automate our most complex tickets and deliver cost savings, but also provides the expert guidance to maximize its impact."

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Nachshon Fertel

Co-founder, Poplin

"Champ.ai not only gives us advanced AI to automate our most complex tickets and deliver cost savings, but also provides the expert guidance to maximize its impact."

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Nachshon Fertel

Co-founder, Poplin