Privacy Policy

This Privacy Policy describes how Champ AI Systems, Inc. ("Champ", "Company," "we," "us" or "our") processes personal information that we collect through our digital or online properties or services that link to this Privacy Policy (including as applicable, our website and social media pages) as well as our marketing activities, live events, and other activities described in this Privacy Policy (collectively, the "Service").

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

What data do we collect?

When you use our website, we automatically collect and store information about your device and your activities. This information could include:

• Technical information about your device such as type of device, web browser or operating system
• Your preferences and settings such as time zone and language
• How long you used the website and which services and features you used

How do we collect your data?

The data we collect will come directly from you or via connected third-party services, such as your ticketing systems like Zendesk or Intercom. The direct data collection occurs when you:

• Register online or use any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser's cookies
• Directly contact Champ via one of the external facing channels (e.g. support alias)
• Provide your information via the Champ web application

The data collection via connected third-party services occurs when you agree to connect these services to Champ.

How will we use your data?

Champ AI Systems, Inc. will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are:

• Consent (where you choose to provide it e.g. when you choose to use an Integration App to share your data between Champ AI Systems, Inc. and a third party)
• Performance of our contract with you or your employer
• Compliance with legal requirements
• Legitimate interests. When we refer to legitimate interests, we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom, or interests.

How we use AI and machine learning

Champ AI Systems, Inc. uses artificial intelligence and machine learning technologies to provide our automation services. When you connect your ticketing systems or other data sources to our platform:

• Your data may be processed by AI models to automate responses, categorize tickets, and provide intelligent suggestions
• We do not use your data to train general-purpose AI models that would be shared with other customers
• AI processing is performed to deliver the specific services you have contracted for
• You maintain ownership of your data and can request deletion at any time

Data security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• SOC 2 Type II certification
• Regular security assessments and penetration testing
• Role-based access controls and multi-factor authentication
• Employee security training and background checks
• Incident response and breach notification procedures

Data retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. We will delete your personal data upon request, subject to any legal obligations that may require us to retain certain information (such as billing records for tax compliance).

To request deletion of your data, please contact us at [email protected].

Service providers and subprocessors

We share your personal data with trusted third-party service providers who assist us in operating our business. These include:

• Cloud infrastructure: Amazon Web Services (AWS), Google Cloud Platform - managed via Render
• Email communications: Google Workspace
• Workplace communications: Slack
• AI/ML services: OpenAI, Anthropic, Google Gemini

All subprocessors are contractually bound to protect your data and only process it according to our instructions. A complete list of subprocessors is available upon request.

International data transfers

Champ AI Systems, Inc. is based in the United States. If you are accessing our services from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For transfers of personal data from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with appropriate safeguards
• Your explicit consent where applicable

Marketing

Champ AI Systems, Inc. would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Champ AI Systems, Inc. from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email [email protected].

What are your data protection rights?

Champ AI Systems, Inc. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Champ AI Systems, Inc. for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification - You have the right to request that Champ AI Systems, Inc. correct any information you believe is inaccurate. You also have the right to request Champ AI Systems, Inc. to complete information you believe is incomplete.
• The right to erasure - You have the right to request that Champ AI Systems, Inc. erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Champ AI Systems, Inc. restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Champ AI Systems, Inc.'s processing of your personal data, under certain conditions.
• The right to data portability - You have the right to request that Champ AI Systems, Inc. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

California privacy rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You can request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You can request that we delete your personal information, subject to certain exceptions.
• Right to opt-out of sale: We do not sell your personal information as defined under the CCPA.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at [email protected].

Children's privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 may have provided us with personal information, please contact us at [email protected].

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

Champ AI Systems, Inc. uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Champ AI Systems, Inc. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising - Champ AI Systems, Inc. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Champ may share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Champ AI Systems, Inc. website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Champ AI Systems, Inc. keeps its privacy policy under regular review and places any updates on this web page. We will notify you of any material changes by posting the updated policy with a new "Last updated" date.

How to contact us

If you have any questions about Champ AI Systems, Inc.'s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: [email protected]