Keeping Up With Every Visit: How Float Health Cut Reminder Work by ~90%

~90% less weekly time spent on visit notifications

Float Health connects specialty pharmacies with nurses who deliver infusion treatments in patients’ homes. Before each visit, patients need to know when their nurse is coming. Sending those reminders had become a substantial job of its own.

Champ now handles routine reminders ahead of those visits, taking most of that outreach off Float’s team.

A Reminder for Every Visit

As Float’s visit volume grew, reminders were already taking up at least one team member’s full workweek. Every additional visit meant another patient to contact.

Patients had come to expect these reminders. Float needed a way to maintain that service as visit volume increased, without dedicating more of the team’s time to routine calls.

Getting the Reminder Out

Float and Champ worked from the team’s existing reminder process. Using the scheduled visit details, Champ calls the patient with the appointment time and their nurse’s name. The message also tells the patient how to reach Float if something needs attention before the visit.

The Outcome

Float estimates that Champ has reduced the weekly time spent on visit notifications by roughly 90%.

Patients continue to receive reminders ahead of their visits, while Float’s team spends substantially less time on routine outreach. The time saved is available for other operational work.

Looking Ahead

Float plans to expand the reminder workflow further, with the goal of reducing the manual work that remains.

Float is also exploring opportunities to automate more of its operational work with Champ, including care documentation and nurse credentialing.